Kasetsart Journal of Social Sciences (KJSS)
Passion and burnout in Bangkok’s luxury hotel industry: Investigating obsessive and service-oriented effects
Kasetsart Journal of Social Sciences -- formerly Kasetsart Journal (Social Sciences), Volume 045, Issue 2, April 2024- June 2024, Pages 523-532
ISSN: 2452-3151(0125-8370)
Chakrit Srisakun
a
, Watit Intuluck
a,*
, Surakiat Tadawattanawit
a
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a
Business Administration, Business Administration and General Education Center, Dusit Thani College, Bangkok 10250, Thailand
*
Corresponding author, e-mail:
watit.in@dtc.ac.th
Abstract
This research explores the intricate dynamics involving obsessive passion, passion to serve, and their impact on burnout within the context of luxury hotel employees in Bangkok. The study involves data collection from 505 employees in luxury hotels in Bangkok, and employs SPSS for data entry, management, and analysis. Leveraging advanced statistical methods and the PROCESS application, the research conducts a comprehensive analysis, yielding valuable insights into the influence of passion on workplace burnout. By specifically examining the moderating effects of obsessive passion and passion to serve among employees in Bangkok chain hotels, the study provides practical guidance for organizations and managers addressing professional burnout. Through a moderation analysis, the research unveils the nuanced relationship between job demands and burnout, contingent on the intensity of obsessive passion. The managerial and theoretical contributions of this research will be discussed in detail, offering valuable insights for both practitioners and scholars in the field.
Keywords
burnout, luxury hotels, obsessive passions, passion
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